Windows Support Engineer with above 7 years hands on experience in Windows Server, Office 365, and Azure administration. Providing L3 support to clients on Windows platforms. Have expertise in Windows Administration. Proven ability in handling various IT-related requirements and challenges and leadership qualities.
A result driven, highly energetic, and well-presented IT professional with exceptional communication skills and with proven track record of meeting task targets with ease in highly pressured environment and allowing the team to achieve the target.
September 2022 - Present
I lead planning and execution for migrations, ensuring smooth transitions for our clients. Additionally, I facilitate seamless onboarding experiences for new customers, guiding them through our services with expertise. Furthermore, I provide dedicated support for Level 3 tickets, swiftly resolving complex technical issues to uphold the reliability and performance of our clients' systems.
July 2020 - September 2022
Working as a Senior System Engineer, handling escalations from first line engineers and clients. Also planning and executing various projects like O365 migration, AD migrations, RDS deployments etc.
DECEMBER 2018 - JULY 2020
Worked as a Technical Support Engineer, providing Remote support to NBTC Abu Dhabi and NBTC Kuwait. Key responsilblities are Active Directory user creation and group management, Creating new GPOs and applying through security filleting, Install and Configure Windows Servers, O365 administration and management.
MARCH 2016 - DECEMBER 2018
Responsibilities resolving network issues, configuring operating systems, and using remote desktop connections to provide immediate support. Diagnosing and troubleshooting software and hardware problems and helping our customers install applications and programs. Ultimately, ensuring prompt and accurate customer service and increase client satisfaction.
♦ Good expertise in deploying and maintain MS Technologies such as Windows Server 2008/ 2012R2/ 2016/2019, Active Directory, Exchange Servers, Office 365.
♦ Managed and Built IT infrastructure in Cloud solutions like Azure, AWS and other Private cloud platfroms.
♦ Office 365 Administration such as User management, mailbox creation, license management, shared mailboxes, groups, and Active directory sync.
♦ Helping and planning Exchange to O365 Migration (more than 65 Migrations executed).
• Helped clients migrate the Exchange Hosted clients to O365.
• Planning MX cutover.
• Helped with a smooth transition.
• Troubleshooting error during the migration.
♦ Intune Administration and Mangement.
• Intune/AAD – User Management.
• Intune/AAD – Application Creation and Deployment/Assignment , Profile configurations.
• Intune – Device/Profile Management
• AAD/Intune – Conditional Access
♦ Creating and configre new environment with VMs like DC, File Server. RDS farms, DHCP.
♦ Working with Hyper-V and ESXI hosts. Building and running VMs accordingly.
♦ Experience in Migrations of the old Domain Controller to new DC Server.
♦ Managing the AD tasks and Exchange related tasks of different customers.
♦ Responsible for management, maintenance, optimization of Group policies and recovery of the Microsoft Active Directory environment. Experience in Cyberoam /Sophos firewall of various client to provide access, permission to users. Managing firewall VPN, Users, Group Rules.
♦ Troubleshooting desktop related task for end users escalated by engineers
♦ Providing Anti-virus support like Sophos, Kaspersky, Symantec Endpoint protection, TrendMicro, Carbon cloud.
♦ Backup management of all IT infrastructure servers and others using Windows backup service, Acronics, Veeam backup.
♦ Experience in Troubleshooting server-side issues with the help of event logs using log servers.
2014
♦ The CITCA program includes modules like MCSA and Red Hat administration which covers the server administration of two leading server operating systems i.e. Windows Server 2016 and Red Hat Enterprise Linux 7.
♦ The ITIL Foundation Module in the program explains all the best practices followed by every big IT corporate in handling the IT Service delivery.
♦ The modules like Desktop Engineering and CCNA give students a complete knowledge on Desktop administration and CISCO Router and Switch Configuration.
Address
New Plymouth, New Zealand
Phone
+642902009374
info@robz.pro